Frequently Asked Questions (FAQs) - EcoEarth Goods

1. What is EcoEarth Goods?
   EcoEarth Goods is a sustainable brand offering eco-friendly bamboo products designed to replace single-use plastics and contribute to a healthier planet.

2. Are your products made from 100% bamboo?
   Yes, all of our products are made from high-quality, sustainably sourced bamboo to ensure eco-friendliness and durability.

3. Do you ship internationally?
   Yes, we offer international shipping. Delivery times and charges will vary depending on the destination.

4. How long will it take for my order to arrive?
   Orders are shipped within 48 working hours and delivered within 7 working days (delivery time may vary during sales or festive seasons).

5. How can I track my order?
   Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your order’s progress.

6. Do you accept returns?
   We accept returns within 7 days of product delivery for unused and unwashed items in their original packaging.

7. How will I be refunded?
   Refunds are provided in the form of EcoEarth store credits or discount coupons, which you can apply toward your next purchase.

8. Can I exchange a product?
   Currently, we don’t offer exchanges, but you can return the item and place a new order.

9. What are your shipping charges?
   We offer free shipping on all orders within India. International shipping charges are calculated at checkout based on the destination.

10. Do you offer Cash on Delivery (COD)?
    Yes, we provide COD for domestic orders across India.

11. Are EcoEarth products really eco-friendly?
    Absolutely! Our products are made from bamboo, a renewable and biodegradable material, which makes them an eco-friendly alternative to plastic products.

12. How do I use my store credit or discount coupon?
    At checkout, simply apply the coupon code or use your store credit balance to get an instant discount.

13. Can I cancel my order?
    You can cancel your order within 6 hours of placing it by contacting our customer support team.

14. How can I contact customer support?
    You can reach us via email or chat support on our website for any queries or assistance.

15. How are EcoEarth Goods helping the environment?
    By replacing plastic with bamboo, we are reducing plastic waste and supporting sustainable practices that help protect the environment.